Friday, 27 August 2010

MTN (Nigeria) Online Welcome Back Makes Lost/ Damaged SIM Card Retrieval Easy!

MTN (Nigeria) have made lost/ damaged SIM card retrieval easy with the introduction of the online Welcome Back tool. I had to retrieve my MTN (Nigeria) line some time back this year. Around that time I heard on radio the MTN SIM swap to the new 128K SIM advert. All I did was buy a new 128K MTN SIM from a nearby phonecall kiosk, visited the website: MTN SIM swap, filled in the required information and waited for 24 hours for the newly purchased SIM card to be activated. I was delighted I did not have to go to MTN office and queue for hours to get my line back.

Update: As you will see on the new link included above, the procedure for MTN welcome back activation is now different. Go to http://www.mtnonline.com/products-services/value-added-services/mobile-self-care-app/faq the MTN Self Care App can be downloaded to your phone and used for SIM replacement.

Now, you will have to buy a new 128K MTN SIM, insert in your phone, power the phone up, find the MTN Services icon on your phone, choose MTN SIM Plus, My tools, Call Helpdesk, follow the AVR (automatic voice response) prompt.
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10 comments:

  1. Anonymous19 March 2011 at 13:05

    In this welcome back/Swap pack, with the old number of your damaged Sim be replaced with this new number that you just bought? Or you will be using this new number which?

    ReplyDelete
    Replies
    1. Anonymous6 August 2012 at 00:26

      Replace with the old number 08038518575

      Delete
  2. Anonymous19 March 2011 at 13:07

    Can l get back my old damaged number in the new Sim Welcome back swap/pack?

    ReplyDelete
  3. Anonymous31 March 2011 at 23:41

    i lost my phone and i want to welcomeback my sim

    ReplyDelete
  4. ZZ Last Number9 July 2011 at 13:02

    I lost my phone with the sim card how will i restore it again

    ReplyDelete
  5. Jean3 November 2011 at 02:08

    The pack you buy to replace the sim card, comes with a number. However, following the MTN welcome back link above, you get your old number back once activated.

    ReplyDelete
  6. Anonymous3 June 2012 at 18:14

    Hav check the site, there is nothing like retreive ur line there.

    ReplyDelete
    Replies
    1. Jean3 July 2012 at 11:34

      You are right, the method of Welcome Back Service is different now. Please check the added update for new way of activation.
      Thank you.

      Delete
  7. Kennedy11 July 2012 at 08:27

    Jean did U mean that I need jst ordinary 128k sim and not welcome pack to retrive my sim? Due to the new updates

    ReplyDelete
  8. Jean10 June 2013 at 09:49

    Your way out: http://www.mtnonline.com/products-services/value-added-services/mobile-self-care-app/faq

    ReplyDelete

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